Complaints & Contact Procedure

Effective: October 2026

1How to reach us

We read every message. Choose the category closest to your topic so it reaches the right people:

• General enquiries — info@zeeride.com.sa
• Rider support — questions about riding with Zee at launch — info@zeeride.com.sa
• Driver enquiries — driving, onboarding, documents — info@zeeride.com.sa
• Business partnerships — info@zeeride.com.sa
• Investor enquiries — info@zeeride.com.sa
• Privacy & data requests — info@zeeride.com.sa

2What to include

• Your name and a way to reach you (mobile or email).
• Your city.
• A clear description of the issue or request, with any relevant dates or details.
• For data requests, the mobile number or email the request concerns.

3What happens next

We acknowledge your message, review it with the right team, and respond by email. We handle complaints in good faith and keep a record of them. Specific response-time commitments for ride-service complaints will be published at launch.

4Escalation

If a complaint is not resolved to your satisfaction, you may escalate it to the competent authority where applicable.